FNB Community Advisor Alternative Channels

About

Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Responsibilities

• Opportunities to build relationships as part of a dynamic team
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador

Qualifications

• A South African Citizen
• NQF 4 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery will be advantageous
• Willing to work on a shift structure

Application instructions:

• All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.