Customer Service Agent

About

Description

Involves assisting passengers with ticket sales, bookings, flight changes, and handling disruptions or cancellations. Candidates must possess a Grade 12 or equivalent, prior airport and ticket sales experience, and be adaptable to flexible hours. Skills required include proficiency in Microsoft Office, excellent customer service, strong written and verbal communication, and conflict resolution. Personal attributes sought include punctuality, patience, reliability, and the capability to work under pressure while managing time effectively

Responsibilities

• Excellent written and verbal command of the English language including proper phone etiquette
• Punctual
• High degree of patience and assertiveness
• Trustworthy, professional and reliable, including dealing with confidential information
• Immaculate time keeping
• The ability to work well under pressure
• Practice good time management
• Customer focused and service orientated
• Conflict resolution skills

Qualifications

• Grade 12 or equivalent (Essential)
• Airport and ticket sales experience (Essential)
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
• Excellent understanding of delivering great customer service
• Excellent written and verbal command of the English language including proper phone etiquette
• Conflict resolution skills

Application instructions:

• Apply now!!