Job Details

Internship Opportunity

About

Description

At Netsurit, our mission is to support the dreams of the doers by empowering businesses and removing the complexity of IT. We are looking for passionate, driven, and curious individuals to join our IT Internship Programme as Tier 0 IT Consultants. This is an entry-level role designed to provide real-world exposure to enterprise IT support environments. The role is structured to build foundational technical capability, customer experience skills, and professional workplace readiness. This role is intended for candidates with no prior full-time work experience.

Responsibilities

Provide first-line IT support via phone, email, and ticketing systems
Log, track, and manage incidents and service requests accurately
Assist users with common IT issues such as password resets, access queries, and basic troubleshooting
Escalate complex issues to senior technical teams while learning structured support processes
Participate in training programmes and contribute to knowledge base documentation
Learn IT service management standards, security practices, and customer engagement skills
Provide hands-on support to end-users and learn IT service management processes within a global managed services environment

Qualifications

Minimum Qualification Requirements (South African ICT-aligned): NQF Level 5 – Entry-Level IT Qualifications (Higher Certificate in IT, National Certificate: IT Systems Development / Support, Computer Science, Software Development, Information Systems, or Network Engineering)
NQF Level 6 – Diploma / Advanced Certificate (Diploma in IT, National Diploma: IT, Advanced Certificate in IT, Software Development, or Network Engineering)
NQF Level 7 – Degree Level (BSc in Information Technology, BSc in Computer Engineering, Bachelor of Information Systems, or Advanced Diploma in IT)
Best suited for candidates targeting pathways in IT Support, Desktop Support, Junior Systems, Networking, SOC/NOC, Software Engineering, or Data/Security