Installation Support Supervisor

About

Description

Tracker requires the services of an Installation Support Supervisor in the Acquisitions Department situated at their Head Office based in Johannesburg. The Supervisor is responsible for managing staff, Reconciliation of all IR books, handling customer escalations, identifying opportunities and setting targets. This role will directly manage the Reconciliation agents - departmental KPI’s and ensure proper training, application of offers and customer management is done. Communication and feedback to Management and other parts of the organization is an essential part of the role to ensure we have a feedback loop that enhances the overall customer experience and strategic objectives.

Responsibilities

• Marketing of Tracker products and services to both existing and prospective clients
• Ensure that telephonic requests received within the Reconciliation Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
• Ensure that email requests (VAXs) received within the Reconciliation Division are handled efficiently and service level agreements are maintained
• Manages all customer activities and the daily running of the Reconciliation call centre
• Increases customer satisfaction via process improvement initiatives
• Listening to calls to improve quality and minimise errors and track agent performance
• Reviewing the performance of staff and identifying training and development needs

Qualifications

• Matric
• 1 year Call Centre supervisory experience
• Proficient skills in Microsoft Word and Excel
• Excellent written and verbal skills
• Familiarity with Industrial Relations, Customer Relations and General Management will be advantageous

Application instructions:

• Apply Now!!