Receptionist

About

Description

A professional receptionist position within a dynamic national park environment. The role involves managing front-of-house operations, handling guest communications, processing reservations, and providing administrative support. The Receptionist serves as the first point of contact for visitors, ensuring a warm welcome and efficient service while maintaining professional standards aligned with SANParks' conservation and hospitality ethos.

Responsibilities

• Answer and route telephone calls promptly; relay messages efficiently
• Communicate clearly with guests, providing accurate information about park facilities and activities
• Greet visitors warmly and manage check-in/check-out using the computerized reservation system
• Receive incoming documents and deliveries, notifying relevant employees without delay
• Capture additional charges and ensure outstanding payments are collected per company policy
• Assist guests with reservation changes, special requests, and closing work shifts on the reservation system
• Coordinate and address guest requests and complaints promptly and efficiently
• Carry out general administrative tasks related to Reception and the Entrance Gate
• Perform ad-hoc administrative duties as requested by the Duty Manager
• Oversee and manage visitor bookings accurately
• Undertake Gate Official or Gate Administrator responsibilities when required
• Comply with the company's dress code and established protocols at all times

Qualifications

• Education:
• Grade 12 (Std 10) qualification or equivalent certification
• NQF Level 5 qualification in Office Management and Technology, Office Administration, or Secretarial Studies
• Experience:
• 2–3 years of front office experience within the Tourism and Hospitality Industry (office administration or office assistant duties)
• 1–2 years of experience as a receptionist or switchboard operator in a tourism/hospitality environment (advantageous)
• Skills:
• Strong telephone etiquette and effective people skills
• Solid administrative and sound interpersonal skills
• Computer literacy with working knowledge of MS Word and MS Excel (proof of competency required)
• Other: Valid Driver's License

Application instructions:

• Reference Number: Quote AENP/A127 in your application.
• Required Documents:
• Cover Letter
• Detailed Curriculum Vitae (CV)
• Certified copy of Identity Document
• Certified copies of qualifications (including Matric certificate and NQF Level 5 qualification)
• Driver's License
• Proof of computer literacy (MS Word/Excel competency)
• Deadline: Submit your application before 11 March 2026. Late applications will not be considered.
• Notification: Only shortlisted candidates will be contacted. If you do not hear back within 14 days after the closing date, please consider your application unsuccessful.