Service And Support Controller

About

Description

The Service & Support Controller is responsible for coordinating and managing customer installation requests, repairs, and service queries to ensure efficient workflow and an exceptional customer experience. This role supports scheduling, case management, technician allocation, and customer communication, ensuring that all service activities are completed accurately, timeously, and in line with operational standards. This role provides exposure to customer service, operations coordination, scheduling, and administrative management, making it well suited to a YES4Youth developmental placement.

Responsibilities

• Installation Request & Scheduling Management
• Customer Request & Query Handling
• System Management & Administrative Accuracy
• Technical Coordination & Control Room Liaison
• Stock & Resource Control
• Financial & Billing Support

Qualifications

• Unemployed youth who have not previously participated in the Yes4Youth initiative
• Aged between 18 and 29
• Must be a South African citizen
• Must reside close to the workplace area
• Must not have a criminal record
• Must be able to start employment on 1 May 2026
• Highest Qualification to be Grade 12
• Qualifications aligned to the position would be an advantage

Application instructions:

• Click on 'Apply' Button.