Support Engineer

About

Description

Providing first level desktop support. Includes telephonic, remote and onsite support (where required) for all BidvestIL hardware, software and application platforms. Effectively manage sensitive and confidential information in a professional manner at all times.

Responsibilities

• Provide 1st level support, Including Systems and Applications for all BidvestIL End Users
• Adhere to Access Request Governance and SOPs
• Adhere to IT Procurement Management, and understand role and responsiblity
• Documentation: Create knowledge articles and other IT Support articles
• Administration: timeous and regular updating tickets, updating purchase order information

Qualifications

• A+
• N+
• Microsoft Certified Desktop Support Technician Qualification
• ITIL Foundation training

Application instructions:

• Apply Urgently!