IT Support Technician

About

Description

Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.

Responsibilities

• Respond to incidents logged by end-users that cannot be resolved telephonically
• Provide desktop support to end users by using diagnostics to facilitate prompt resolution where possible
• Provide feedback to the service desk on resolution of incidents
• Provide technical support and troubleshoot equipment faults including AV equipment for conferencing facilities; TV repairs logged for guest rooms, etc. As required
• Coach end-users in the use of certain software

Qualifications

• 2-Year Diploma in IT or equivalent NQF Level 6 in IT

Application instructions:

• Apply Urgently!