Senior Support Engineer

About

Description

PROVIDE incident and service request management, 2nd Line troubleshooting and supporting endpoint/application rollouts as the next Senior Support Engineer wanted by a dynamic Internet Service & Network Specialist.

Responsibilities

• Provide first- and second-line support by diagnosing and resolving end-user hardware/software/application issues, managing service requests efficiently, and maintaining clear communication throughout the ticket lifecycle.
• Support EUC rollouts and upgrades and resolve escalated issues requiring deeper troubleshooting and coordination to minimise business disruption.

Qualifications

• 3–5 Years’ experience supporting end-user computing environments, providing first- and second-line support.
• Familiarity with Microsoft endpoint and productivity environments (e.g., Windows, Microsoft 365).
• Demonstrated experience delivering first- and second-line end-user support within a structured Service Desk or End User Computing (EUC) environment, utilising an IT Service Management system.

Application instructions:

• Apply on site