Systems Support Analyst

About

Description

Respond to and resolve service desk tickets in line with SLA targets; Troubleshoot application errors, performance issues, and user problems; Escalate unresolved or complex incidents to the Senior Analyst or Supervisor; Perform routine system checks, monitoring, and preventative maintenance; Conduct initial analysis of incidents to identify root causes; Document issue resolutions and maintain accurate records in the ticketing system;

Responsibilities

• Support testing activities on upgrades and projects where applicable.
• Work closely with Senior Analysts, Supervisors, and vendors to resolve escalations.
• Support handover activities from project teams into operations, including testing and documentation.
• Participate in team stand-ups and contribute to continuous improvement initiatives.
• Basic understanding of service desk practices and SLA management.

Qualifications

• Diploma or Certificate in IT, Computer Science, or related field

Application instructions:

• Apply Urgently!