Customer Support Learnership

About

Description

Mukuru is offering a Customer Support Learnership for candidates who want to gain hands-on experience in customer service, contact centre operations, and the fintech industry. Learners will support customers through calls and digital channels while developing professional workplace skills.

Responsibilities

• Assist customers via calls and digital channels
• Help customers create and manage money transfer orders
• Provide information about Mukuru services
• Use Zendesk and support systems
• Resolve or escalate customer queries
• Assist with onboarding and account creation
• Manage time and multitask effectively
• Learn compliance basics such as FICA and money transfer processes

Qualifications

• Grade 12 or equivalent
• Good communication skills in English plus one of these languages:
• Chewa
• Mozambican Portuguese
• Mandarin
• Bengali
• Sotho
• Bemba
• Shona
• Urdu
• Passion for customer service
• Basic computer skills

Application instructions:

• Click "Apply"