ICT SUPPORT

About

Description

Responding and resolving the incidents involving applications and related equipment used at the workplace. Assist users and enable them to make effective use of systems and equipment. Provide support to users and problem solving on systems in the form of investigating, identification, root cause analysis and resolution of problem, providing info about the systems, and escalating problems not resolved within defined service level requirements.

Responsibilities

• Answers, evaluates, and priorities logged requests from users
• Logs and tracks calls using incident and problem management databases provided through the service desk
• Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring to more complex problems to the campus Senior ICT Support

Qualifications

• Ideal IT Diploma /Degree
• Higher Certificate (NQF Level 5) / A+ / N +.
• Completed Internship/ 6+ months on the job experience
• Valid Driver’s License

Application instructions:

• Apply now.