Operation Consultant(VAPS)

About

Description

Providing effective customer service with the purpose of retaining customers and building strong customer relationships. Focus on understanding customer needs and providing a fit for purpose solution whilst meeting various KPI's. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

• Customer Service
• Respond professionally to client complaints and queries within agreed timeframes to ensure customer satisfaction and retention in all interactions, striving to achieve first contact resolution.
• Provide a quality service to customers, both via telephone and email.

Qualifications

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
• RE 5 (Advantageous) STI Qualification (Advantageous);
• FAIS recognised qualification (Advantageous);
• Class of Business Certification (Advantageous) (Required)

Application instructions:

• Apply now.