The role involves handling end-user interactions efficiently and maintaining customer satisfaction. It involves logging incidents, prioritizing them, conducting analysis, diagnosing incidents, resolving them, and executing Functional Referrals. The candidate must be a South African citizen, have a Matric/Grade 12 diploma in Information Technology: Networking, and have a passion for IT. Specific requirements include no previous internship or graduate program, no work experience, and being between 20-30. The company's Employment Equity Plan and Targets will be considered during the recruitment process, emphasizing equal opportunities for people with disabilities. The position is shift-based and requires strong attention to detail, technical competencies, and the ability to work in a highly pressurized environment. The company actively encourages and welcomes people with various disabilities to apply.
