Analyst/Developer (Salesforce)

About

Description

As a Salesforce System Administrator, your core responsibility will be managing, maintaining, and optimizing the Salesforce platform within Capitec Bank. This role involves leveraging low-code solutions to automate processes, support system operations, ensure governance compliance, and resolve user queries effectively.

Responsibilities

• Oversee Salesforce user management, provisioning, and platform maintenance Coordinate Salesforce FSC platform integration with other systems Provide ongoing system support, troubleshoot escalated issues, and identify root causes Assist in user training, develop documentation, and enhance self-service capabilities Collaborate with Salesforce developers for customizations and enhancements Perform data analysis, cleansing, and migration Monitor system performance and recommend optimizations Develop and manage reports, dashboards, and insights for decision-making Create new features and enhancements within Salesforce apps Configure and customize Salesforce functionalities Integrate Salesforce with third-party systems and ensure data consistency Manage stakeholder communications and feedback within an Agile team environment

Qualifications

• Education (Required): Tertiary qualification in Information Technology, Computer Science, or Information Management National Certificate or Vocational (Grade 12) Certifications (Required): Salesforce Administrator Certification (ADM 201 or equivalent) Experience (Required): Minimum 3 years in Salesforce support or administration Proficiency with Service Cloud and Sales Cloud Familiarity with additional Salesforce products (e
• g
• , Marketing Cloud, nCino, FSC)

Application instructions:

• Kindly follow the link provide to apply online.