Graduate Junior Field Engineer Support

About

Description

As a Graduate Junior Field Engineer Support at SITA, you’ll play an essential role in supporting the technical service needs of SITA airline customers under the supervision of the Customer Success Manager. This role is part of the South Africa Program within the SITA Global Services function, initially for an 11-month period with potential for permanent placement. You’ll be involved in various tasks, from connecting with global teams to participating in impactful corporate projects that shape the air travel industry. This is an exciting entry-level position ideal for recent graduates ready to join SITA’s fast-paced, innovative environment.

Responsibilities

• Ensure SLA adherence with quick restoral times for client support
• Manage incidents, ensuring timely resolution for internal and external customers
• Adhere to installation guidelines and industry best practices for quality service delivery
• Maintain high availability of service operations and ensure systems are properly configured
• Use tools and equipment for installation, intervention, and repair
• Escalate unresolved problems to higher support levels
• Perform preventive maintenance of equipment and monitor systems as per customer expectations
• Provide onsite support to users during service cutover

Qualifications

• Bachelor's Degree
• 6 months–2 years of experience in IT support, including Desktop, PCs, Printers, and Network Devices
• Familiarity with Windows 10 and basic networking knowledge
• Customer-focused with a proactive attitude and a sense of service
• Ability to work in a team environment
• Experience in installation and configuration of end-user applications and software
• Strong communication skills and ability to build relationships with clients and management

Application instructions:

• To apply, simply click the apply button.