Customer Service Centre Learnership

About

Description

Clover is calling new talent to be part of the Call Centre Learnership. The successful applicants will spend the duration of the learnership at Clover's Call Centre offices based in Constantia Park (Roodepoort) and they will also attend classes as prescribed. At the end of the learnership, individuals will have achieved the NQF qualification and gained experience in a world class Call Centre.

Responsibilities

• Handle all inbound and outbound interactions
• Resolve queries and complaints via the relevant stakeholders
• Capture and confirm customer orders
• Capture orders accurately and on time according to the daily call list
• Inform customers of account on hold
• Confirm customer orders as per standard operations procedures
• Inform relevant stakeholders of issues pertaining to their orders

Qualifications

• Grade 12 or equivalent NQF4
• Average of 60% for English and Maths or Maths Literacy
• Computer literacy (Advanced)
• Currently unemployed
• Applicants must not have participated in a Learnership before

Application instructions:

• Apply now!