Helpdesk Consultant

About

Description

FNB is looking for a Helpdesk Consultant responsible for handling inbound telephonic communication, ensuring high-quality service to exceed customer expectations. The role involves providing exceptional customer service, resolving queries, managing the Help Desk, and maintaining up-to-date information on products and services. This position requires the ability to deliver innovative solutions, manage capacity for efficient operations, and ensure compliance with legislative and audit requirements.

Responsibilities

• Deliver exceptional service that exceeds customer expectations
• Resolve customer queries within agreed timelines
• Maintain expert knowledge of products and services to drive sales targets
• Supervise and manage the Help Desk operations
• Ensure accurate and reliable internal and external reports
• Comply with governance and legislative requirements
• Manage own development to increase competencies

Qualifications

• Relevant qualification
• Strong communication skills
• Ability to resolve customer queries efficiently
• Knowledge of specific products, pricing, application procedures, and timelines

Application instructions:

• Apply Now!!!