Customer Success Account Management

About

Description

As a Customer Success Account Manager, you'll be at the forefront of our customers' digital transformation journey. You'll manage program deliveries and build strong relationships with customer executives to ensure they successfully adopt and use Microsoft cloud technologies.

Responsibilities

• Learns customer, partner, and internal stakeholder engagement models
• Supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
• Manages customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps
• Learns how to identify, navigate, and communicate with key customer technical stakeholders at different levels
• Learns how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft
• Learns how to map internal roles to customer priorities to action the needs of customers
• Learns how to develop key internal stakeholder relationships

Qualifications

• Currently pursuing a bachelor’s degree in Business, Sociology, Psychology, Computer Science or related field with at least one quarter/semester remaining to complete after internship
• You must be legally authorized to work in South Africa to be eligible for this role (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
• You must be fluent in English

Application instructions:

• Apply Now!