Technical Application Support Analyst (IT)

About

Description

The purpose of the job is to take responsibility for the provisioning, maintenance (installation, configuration, upgrade and patching), problem solving, availability, performance/monitoring, backups, disaster recovery and support (also after-hours) of all the applications, databases and supporting software that are supported by the ITS Application Support Analyst team. It is important to note that the incumbent of this post may from time to time fulfil either a maintenance and support role or a development role, or aspects of both, depending on operational requirements. The main focus of this job will however be maintenance and support.

Responsibilities

• Define and implement procedures for the effective deployment of enterprise applications and/or application changes
• Define and implement procedures for the effective migration of enterprise applications and/or application changes through the application development lifecycle
• Attend to users' enquiries on an on-going basis
• Provide information and support, according to the nature of the enquiry
• Provide after-hours support to IT Helpdesk, Data Centre personnel and users with regard to the availability of all applicable UP corporate systems

Qualifications

• Applicable Bachelor’s degree or BTech (e
• g
• B
• Sc
• or B
• Com Informatics)
• Four years’ relevant experience as a Technical Application Support Analyst, which includes or may run concurrently with:
• Technical maintenance, administration and Application Lifecycle
• Management of production systems (including related system software and databases)
• Trouble-shooting and problem resolution
• Working with users and providing user support

Application instructions:

• Apply Now!