Technical Support Analyst - Data

About

Description

As a Technical Support Analyst, you play a crucial role in delivering impeccable technical assistance to our valued end-users. Your responsibilities encompass swift resolution of incident tickets, queries, adept handling of diverse technical challenges, and fostering a delightful user experience. By closely collaborating with end-users, you not only troubleshoot incidents efficiently but also delve into root cause analysis, identify optimization opportunities, and actively contribute to system enhancements.

Responsibilities

• Efficient Incident Management
• Root Cause Analysis and Problem Management
• Trend Analysis and Optimization

Qualifications

• BI Developer Training: Having formal training in SQL, SSIS and Power BI is advantageous
• IT Degree: A degree in an IT-related field is required
• Certification: Certification in SQL development or related demonstrates your expertise

Application instructions:

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