Junior IT Administrator

About

Description

BDO clients experience a distinctive level of service, built on exceptional relationships and a deep understanding of their business. It is these relationships and in-depth understanding that enables us to serve our clients better, thereby meeting their immediate needs and long term ambitions. We provide solutions that are practical and workable, and not overcomplicated by unnecessary process. Our client service teams comprise accounting and business advisers who not only understand the domestic market, but who also have access to a global network in 162 countries that can deliver a seamless and reliable level of service. As a leading mid-size professional services firm in South Africa and part of the global BDO organisation - we are capable of competing with the larger firms but are still small enough to care. We are agile, innovative and dynamic, thereby allowing us to adapt to each client's particular needs because "what matters to you, matters to us"​. There is a growing need for additional choice in the provision of professional services. BDO is the obvious alternative.

Responsibilities

• Deliver services and support in line with the defined National ICT service catalogue
• Solve complex end-user related Incidents
• Ensure Service Delivery within SLA criteria, to resolve and escalate where required
• Document technical knowledge articles
• Ensure all business requests are delivered in the most effective way (reduction in incidents/rework)
• Continuous improvement to meet the level of required efficiencies and agreed SLA (processes, systems, delivery)
• Perform Proactive end-user machine maintenance
• Effective administration of incidents, requests and problem related requirements
• Provide related service feedback to the management team and leadership - report- repeat incidents/problem areas/proactive trends

Qualifications

• NQF Level 6 IT related Qualification

Application instructions:

• You can apply for BDO vacancies on the official website or using LinkedIn