Customer Service Call Centre Learnerships 2025

About

Description

We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Customer Services team to obtain a nationally recognised qualification in Micro Finance (NQF level 4).

Responsibilities

• Handle a range of customer queries and/or complaints via inbound or outbound communication channels
• Provide a professional customer experience and satisfaction at all times
• Action administrative requirements related to customer account management accurately
• Resolve queries in line with departmental standards, Service Levels and Standard Operating Procedures (SOPs)
• Adhere to all Company Policies and Procedures for example Absence Management Policy, House Rules, Disciplinary Policy

Qualifications

• Have a minimum Grade 12 with Mathematics or Mathematical Literacy passed Are currently unemployed with limited to no work experience
• Have not participated in a learnership or skills programme in the past 12 months

Application instructions:

• Apply now!