Support Assistant (Pretoria)

About

Description

Reporting to the Team Leader, the Support Assistant will be responsible for producing high-quality, detailed work in line with established standards, guidelines, and procedures, and within the prescribed service level agreements (SLAs). The role emphasizes accuracy, consistency, and patience, requiring the individual to handle and complete one task at a time with precision. Effective communication is based on knowledge of routine job procedures, typically acquired through sufficient on-the-job experience. The key performance indicators for this role include consistent, error-free output and adherence to defined regulations and standards. Ultimately, this position is designed to develop a valued technical expert capable of consistently delivering high-quality work.

Responsibilities

• Upload and follow up on the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc
• Check and capture applications: Within 4 hours of being received; With a 95% accuracy level
• Support functions include performing daily routine procedures
• Monitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests started
• Communicate outstanding requirements after the request has been uploaded
• Complete an annual assessment on appropriate systems
• Provide administrative backing to the Life Specialists and directly to intermediaries
• Provide quotations and statements of benefits to intermediaries
• Take ownership of service level standards and ensure they are achieved consistently
• Assist the Life Specialists in organising broker workshops
• Ordering necessary forms and brochures for the office when needed

Qualifications

• Matric (Grade 12)
• At least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role
• Basic knowledge of the Life Assurance or Financial Services industry
• Computer Literacy
• Interpersonal and Intrapersonal Skills

Application instructions:

• Apply Now!!