Junior IT Support Specialist

About

Description

Provide technical assistance to end-users both remotely and onsite.Resolve issues related to computer hardware, software, and applications.Troubleshoot, diagnose, and resolve IT problems efficiently.Ensure smooth IT operations through proactive support and maintenance.Maintain documentation and adhere to organizational IT policies and compliance standards.

Responsibilities

• Respond to user inquiries by providing advice and assistance to resolve common IT issues
• Ensure applications, websites, and system capabilities are well understood across the business
• Support or assist in managing a help-desk team where applicable
• Data Management
• Access and update information within data management systems as needed
• Client & Customer Management (Internal)Support internal clients through standard IT support activities and assistance
• Administration
• Create, update, and maintain Microsoft Office documents, databases, and departmental systems
• Fault Diagnosis and Resolution
• Perform initial fault isolation and propose corrective actions for review by senior colleagues
• Provide timely support to minimize downtime and maintain service continuity
• Documentation and Backup

Qualifications

• NQF Level 3 & NQF Level 2 - Below school leaving

Application instructions:

• Closing Date.14 September 2025 , 23:59