Business Analyst II

About

Description

Capitec Bank Ltd is seeking a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join its team in Sandton. This role serves as a vital bridge between business needs and technical solutions, focusing on the analysis, design, and implementation of Salesforce features—particularly within the Financial Services Cloud. The successful candidate will collaborate with stakeholders, developers, and product teams to deliver scalable, user-friendly solutions that align with Capitec’s mission to simplify and empower financial lives. The position emphasizes ownership, energy, and client-first values, offering opportunities for growth, collaboration, and meaningful impact in the banking sector. Understanding of systems and the Systems Development Life Cycle (SDLC). A relevant tertiary qualification in Business Analysis. Clear criminal and credit record.

Responsibilities

• Serve as a subject matter expert on Salesforce capabilities, configurations, and best practices
• Act as the main point of contact for business stakeholders to gather and analyse business requirements
• Translate business requirements into clear and detailed user stories and acceptance criteria to guide development efforts
• Partner with Technical teams (eg Solution Analysts, Developers and Solution Architects) to design and deliver solutions that are technically sound and meet user expectations
• Evaluate business benefits of proposed solutions, including cost savings, efficiency improvements, and enhanced user satisfaction
• Determine and manage estimated timelines for project delivery, ensuring timely completion of milestones
• Collaborate with Product Manager and Delivery Lead to prioritise backlogs and plan sprints/releases
• Drive UAT (User Acceptance Testing) planning, coordination, and defect resolution
• Drive Change Management planning, coordination and execution
• Provide ongoing support and continuous improvement recommendations for implemented features

Qualifications

• 5-7 years working experience as a BA in a wide variety of situations, contexts and complexities
• 2+ years of Banking/Financial Services Industry Knowledge
• 2+ years working as a Salesforce Business Analyst/Solution Analyst
• Strong understanding of Salesforce Financial Services Cloud
• Must be capable in using a variety of techniques and completing business analysis tasks independently
• Internal: Completion of BA School of Learning Level 4
• Business and data analysis
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc
• Functional and business process design
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration
• Project Management principles and relevant development lifecycle experience
• Agile development lifecycle principles and experience

Application instructions:

• Click On The "Apply Now" Button.