Technical Support Specialist | EMEA

About

Description

The Technical Support Specialist at Deel plays a key role in ensuring customer satisfaction by resolving complex technical issues and improving support processes. You will act as a bridge between customer support teams and engineering, diagnosing and troubleshooting product-related problems, managing escalations, and maintaining strong communication across global teams. This role requires strong analytical and technical skills, experience with tools like SQL, APIs, and debugging platforms, and the ability to work independently in a fast-paced, remote environment.

Responsibilities

• Manage and resolve technical support tickets and escalations through Jira and Slack
• Diagnose, troubleshoot, and resolve complex technical issues efficiently
• Communicate clear and actionable updates to internal teams and stakeholders
• Collaborate with engineering, product, and operations teams to resolve escalations

Qualifications

• 3+ years diagnosing and troubleshooting technical issues in a fast-paced or startup environment
• 1+ year in a customer support or technical support role
• Proficiency with SQL, RESTful APIs, debugging tools (Postman, Chrome DevTools)
• Basic scripting knowledge (Python, Node)
• Experience with monitoring tools (Datadog, Splunk, New Relic)

Application instructions:

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