Graduate In Training – Customer Service

About

Description

The Graduate in Training – Customer Service programme at Eskom offers a structured 24-month internship designed to develop practical skills in customer relations, service delivery, and business operations within the energy sector. Graduates will rotate through various Customer Service Sections, gaining hands-on experience in areas such as customer care, pricing, contracts management, marketing services, and contact centre operations.

Responsibilities

• Implement and support customer service policies, procedures, and processes
• Assist with customer care, relations, and contract management activities
• Contribute to pricing, billing, and vending management tasks
• Support marketing services and community engagement initiatives
• Participate in contact centre operations and customer interaction processes

Qualifications

• Qualification: Bachelor’s Degree in Marketing, Finance, Commerce, Engineering, Social Science, Business Management, or Customer Service (NQF Level 7, 360 Credits)
• Experience: No prior work experience required
• Other: Must be willing to undergo a structured training programme within Eskom’s Customer Service Division

Application instructions:

• Apply