Ops Specialist: Application Support IT

About

Description

Responsible for the execution of IT Support and Operations in the OSS and Inventory domains. Executing on defined run books and IT support interventions to ensure IT application and systems are available, performant, conformant (functionally and information security wise) and sufficiently healthy to meet business related outcomes. Demonstrate Subject Matter Expertise on aspects of OSS and Inventory systems related to the IT support function in Openserve and aligned to Openserve’s responsibility of fulfilment and assurance.

Responsibilities

• Execute on application and system operational run books to ensure that application and systems meet business and IT outcomes in a predictable and deterministic manner
• Provide input into the creation of operational run books to ensure that preventative and proactive maintenance and housekeeping activities are embedded into the run book at the appropriate frequency and design to ensure application and systems are running optimally
• Effectively use appropriate and fit for purpose application and system monitoring and detection of system failure and faults, including leading indicators for relevant workloads and points of failure
• Execute on error management interventions timeously
• Execute on automation initiatives, tools, scripting or code to ensure business and IT outcomes are achieved

Qualifications

• NQF 6: 3 year Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Application instructions:

• Click on the "Apply" button