Customer Services Intern – Banking & Payments

About

Description

An internship to support the customer service team within the Banking & Payments division. The role involves providing general assistance and completing ad-hoc tasks to ensure efficient operations, including order processing, audit preparations, stakeholder follow-ups, and reporting.

Responsibilities

• Process and archive customer orders
• Assist with audit preparations
• Follow up with internal stakeholders (logistics, sales, technical teams)
• Issue with DHL dispatching
• Prepare customer reports and Proforma Invoices (PFI)
• Follow up on banking customers' stationery orders with suppliers
• Provide project assistance and general customer service support as required

Qualifications

• Education: Relevant National Diploma or Degree in Business Management or Marketing
• Skills:
• Good organizational skills and rigour
• Self-initiative and stress resistance
• Team player with strong interpersonal and intercultural communication
• Languages: English required; other languages beneficial
• Personality:
• Empathetic and a good listener
• Sensitive to customer satisfaction
• Assertive, positive, self-motivated, and results-oriented

Application instructions:

• Apply using the Job ID: R0309010.