L3 Analyst

About

Description

We’re looking for a skilled and pragmatic L3 Software Support Engineer to join our global R&D group. Your primary mission is to investigate and triage complex customer-reported issues before they are routed to the core engineering workstream. You'll act as a first line of technical defence for our developers, ensuring only genuine software defects get raised for engineering effort.

Responsibilities

• Triage complex customer issues with a structured, investigative approach Analyse logs, database queries, and configurations to determine root causes
• Identify whether issues are bugs, user/configuration errors, or expected behaviour
• Provide clear, technical explanations and documentation for internal tracking
• Collaborate with Product and Support to ensure consistent customer messaging

Qualifications

• Prior experience in L3 support or technical escalation teams
• Background in QA, support engineering, or consulting
• Knowledge of enterprise configuration practices

Application instructions:

• Click on the "Apply" button