Technical Support Specialist

About

Description

Eel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Responsibilities

• Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues
• Provide clear, concise, and actionable updates to internal teams about technical problems
• Work closely with product, engineering and other global teams to resolve escalations
• Specialize in different business areas like Payroll and become a subject matter expert
• Help refine processes to enhance operational efficiency and reduce repetitive escalations
• Create and maintain knowledge base articles to empower frontline teams

Qualifications

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment
• 1+ year of experience in Customer Support roles
• Fluent in both written and verbal English
• Strong analytical skills, attention to detail, and a proven track record of resolving technical issues
• Experience using SQL, RESTful APIs and debugging tools (eg
• Postman, Chrome DevTools)
• Basic scripting knowledge (eg
• Python, Node
• js) and ability to read and understand code

Application instructions:

• Click 'Apply Now' button.